90 Warranty is a Joke

This player did everything we wanted it to until it broke. After about 2.5 months of use, it started hanging while watching DVDs. We notified Mustek and tried their suggested fix (wiggle the lens). When the fix didn't work and we wanted to return the player for a replacement (about 2 weeks after first informing them of the problem), they informed us that the 90 day warranty had expired, despite us informing them of the problem (in writing) before the end of the warranty period. We've since been getting the run around from them.

I would not purchase another Mustek DVD player.

Rating:


Don't buy - it will not last more than 90 days

For the first three months, the portable DVD player worked good. On the fourth month in the car, while hanging in it's headrest bag, the player would stop and a white screen apprears and movie doesn't re-start unless the power was shut off/turned on. It would re-play, but if a slight bump from road happens, it stops. Then at home, if the screen was slightly re-positioned, it would stop. When I called Mustek, the customer service was lousy, all he could say was these only had a 90 day warranty, and could not offer a repair suggestion. Luckily I opted for a extended warranty when I bought it from Office Depot, and the customer service person said this was a common problem with this system (ribbon defect from monitor to case), and he would send me a store credit card to buy something else, as he didn't know of a repair solution. So, now I will search again for a DVD player that has better quality.

Rating:


Best Portable DVD Player

I bought this item a few months ago while looking for something to use on long airplane flights.

This is only portable DVD player which comes with lots of features like

* DivX, Xvid, AVI, MPEG-4 file format compatible.

* Plays DVD, CD, CD-R, CD-RW, JPEG CD, KODAK Picture CD

* 10" Widescreen Active-Matrix TFT Screen

* Enhanced Optical Pickup System for Disc Stability & Compatibility

* Built-in Decoder for Dolby Digital (AC-3)

* Coaxial Audio Digital Output

* Progressive Scan Video Output

* MMC/SD card reader slot

* Built-in stereo speakers

* Anti Shock Protection

I loved it--the battery life is fairly good for a portable DVD player (I usually get 4-6 hours from it). It is easy to use and it carries well. I have it strapped into the back of my car for when I carry my nieces and nephew around and it works great! The disc rarely (if ever!) skips and the quality of picture is good. It easily hooks to larger screens so that you can use it as your primary DVD player. I love it!


Rating: