Stay away from this product

My Cyberhome portable DVD player worked for all of 1 day. It is unable to play DVDs or CDs of any type. Also, if you charge the battery according to manufacturer specs, it will completely drain out within 24 hours.

I attempted to get service from Cyberhome to no avail even though product is still under warranty. Their support number is unreachable as is their support email address. Attempts to locate the company via the web were unsuccessful.

This would have been a great product at a great price if only it had worked.

Purchase at you own risk. Check out the manufacturer web site. You have been warned.

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Unreliable, No customer support

UPDATE 12/12/06
Cyberhome the company got out of the electronics business, particularly the cheap DVD player business a few months ago (and this is the reason why their site is not running anymore). You will not get any technical or warranty support for the unit if you purchase one. BUYER BEWARE!!!!

REVIEW 10/10/06
The player is relatively cheap compared to the branded ones. Works as advertised if you are lucky enough to have a "working unit".

I bought 2, one each for my two kids. One started to act weird after only a few days of use. The screen would "TURN BLACK" but you would still hear the sound playing. Initially, I thought it was my son who accidentally adjusted the brightness setting or any screen settings for that matter. I spent a good hour or two going through the other working unit and entering the same factory defaults on the other one to no avail. As a last resort, I removed the battery from the unit and placed it back in. That fixed the "BLACK SCREEN" problem temporarily because it would later come back when pressing one of the buttons of the unnit and at the same time tilting the screen (intermitent). So you have to remove the battery all over again to make it work.

If you are stuck with the unit, I would suggest not to move it around when watching a movie. The problem is actually documented on the manufacturer's web site (not accessible for the past 2-3 weeks that I checked) and the ONLY recommened fix is the same as I what I have described above.

Now my other working unit was fine. WAS in the the sense that the middle pin that plugs into the AC adaptor broke off for some reason. Wanted to get an RMA or something but it would be a miracle to try and get cutomer support from the manufacturer. I can't find any contact information at the web site at all. No phone numbers, no emails, nothing.

I'll try to get one from the retailer instead. So if I were you, look for another brand and don't get stuck with a lemon.

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BUYER BEWARE! STOP and read before you buy!

We bought two cyberhome DVD players for our children to watch movies for our 8 hour drive to see family. My son's broke within days, the screen went black. Not because the battery pack was drained because it was plugged into the car. Returned that one a got another one. Again, the screen went black. Cyberhome was of NO USE at all. Finally got one that worked for more than 2 movies and my daughters broke. Not dealing with this company or product anymore, refuse to give them anymore of our money. We will purchase a Sony or other name brand BUT will definitly check customer comments before buying.

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