Thrilled!

I purchased the Altec Lansing iMX2 Portable Speaker system for my XM2go satellite radio and I am so thrilled with it. I was having trouble finding this system in stock with other vendors. But when I shopped at Amazon.com not only did I find it, but the price was amazing and far less expensive than anywhere else!

Rating:


Price of product vs. poor customer service

Had problem with unit w/in 3 mos of purchase. Was finally able to make contact with company after several WEEKS of trying. Even their customer support line disconnects you when you try to keep holding and don't leave a message. And when you leave a message, it must be deleted, because they don't return calls.

Product was replaced w/ refurb unit missing parts. Now I can't get ANYONE!

Altec Lansing is a poster child for extremely poor customer service. They have your money, and you have, well, a product with their name on it, for as long as it works. Had I known this prior to purchase, I wouldn't have purchased. It's that simple.

Rating:


I am pleased...

I have been looking for a device to expand the capabilities of my XM2GO. I took the iMX2 with me camping last weekend and it worked great. Nice little carrying case with pockets for the AC adapter and XM2GO. Sound quality was very good for such a compact unit. I am pleased with the iMX2.

Rating: